LB's Toftegaard: The Future of Insurance Is Services

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Anne-Mette Toftegaard, CEO, LB Group (Denmark), said better use of technology is allowing insurers to better identify risks and prevent claims, moving them from a focus on products to a future in which services play larger roles.

 

Syneteristiki's Bessa: Mutuals Already Know Their Customer Profiles

Nektaria Bessa, administrative and development director, Syneteristiki Insurance, said customers of mutual insurers typically have much in common, but companies must be careful about protecting data or risk losing customer trust.

 

Uplift's Shailabh: Large-Scale Insurance Efforts Grow From the Bottom Up

Kumar Shailabh, Executive Director, Uplift Mutuals (India), said creating health insurance coverage that reaches across the Indian population should involve residents in the design, delivery and claims, making it scalable.

 

ICMIF's Vernaillen: Working in Developing Markets Teaches Insurers About Tech

Hilde Vernaillen, chairwoman, International Cooperative and Mutual Insurance Federation, said many insurers are limited in their home markets by legacy technology.

 

Lloyd's Beale: Microinsurance Is a Opportunity for Mutuals, Reinsurers

Inga Beale, chief executive officer, Lloyd's also said that Lloyd's has tallied more than $4.5 billion in initial storm losses, with more claims to be paid as natural catastrophes continue around the world.

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