Martin Shaw, chief executive, Association of Financial Mutuals, said U.K. mutual financial organizations have seen exceptional growth since the global 2008 financial crisis.
Kumar Shailabh, Executive Director, Uplift Mutuals (India), said creating health insurance coverage that reaches across the Indian population should involve residents in the design, delivery and claims, making it scalable.
Hilde Vernaillen, chairwoman, International Cooperative and Mutual Insurance Federation, said many insurers are limited in their home markets by legacy technology.
Anne-Mette Toftegaard, CEO, LB Group (Denmark), said better use of technology is allowing insurers to better identify risks and prevent claims, moving them from a focus on products to a future in which services play larger roles.
Nektaria Bessa, administrative and development director, Syneteristiki Insurance, said customers of mutual insurers typically have much in common, but companies must be careful about protecting data or risk losing customer trust.
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