Hilde Vernaillen, chairwoman, International Cooperative and Mutual Insurance Federation, said many insurers are limited in their home markets by legacy technology.
Kumar Shailabh, Executive Director, Uplift Mutuals (India), said creating health insurance coverage that reaches across the Indian population should involve residents in the design, delivery and claims, making it scalable.
Nektaria Bessa, administrative and development director, Syneteristiki Insurance, said customers of mutual insurers typically have much in common, but companies must be careful about protecting data or risk losing customer trust.
Ana Gonzalez Pelaez, fellow, University Of Cambridge's Institute for Sustainability Leadership, said microinsurance falters in regions that lack insurance regulation because general authorities don't know how to support it.
Bill McKinney, vice president, strategy and long-term development, Thrivent Financial, said the same tools that are changing the insurance environment in the developed world can be deployed in developing regions.
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