Hilde Vernaillen, chairwoman, International Cooperative and Mutual Insurance Federation, said many insurers are limited in their home markets by legacy technology.
Ana Gonzalez Pelaez, fellow, University Of Cambridge's Institute for Sustainability Leadership, said microinsurance falters in regions that lack insurance regulation because general authorities don't know how to support it.
Kumar Shailabh, Executive Director, Uplift Mutuals (India), said creating health insurance coverage that reaches across the Indian population should involve residents in the design, delivery and claims, making it scalable.
Anne-Mette Toftegaard, CEO, LB Group (Denmark), said better use of technology is allowing insurers to better identify risks and prevent claims, moving them from a focus on products to a future in which services play larger roles.
Alec Catsuros, senior product manager - digital experience, Thrivent Financial, said consumers have come to expect quick access to products and services, which puts slower-moving insurers at a growing disadvantage.
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